Health Care Program Manager

The Health Care Program Manager is an operational leadership role responsible for the scope of services related to health care. Key aspects of the role include the development, implementation, monitoring and evaluation of client health and wellness, budget administration and management, community liaison with health professionals, and employee professional development. This role may take on various other responsibilities as per the scope of services. The “FILL IN THE GAP” strategy will be used instrumentally within service development to maximize client independence and allow them to achieve personal goals. 


  1. Monitor and report on the general health and wellness of those individuals under her/his care by:
    • Following all prescribed policies and procedures pertaining to the health and wellness of clients and observing the general health of the clients.
    • Reporting and informing the Program Director of any illness, evidence of trauma, etc. that is observed.
    • Monitoring and ensuring that appropriate health and wellness practices are followed by clients and staff.
    • Completing and/or ensuring the completion of necessary documentation as per Medication Administration Handbook.
    • Monitoring seizure activity and ensuring appropriate documentation.
    • Training other staff in the appropriate procedures to maintain client health.
    • Assisting in the development, implementation and monitoring of client care plans.  
  2. Supervise and be responsible for the administration of medical treatment of clients by:
    • Following all of the applicable policies and procedures that pertain to medical treatments.
    • Ensuring a complete understanding of the medical treatments that have been approved by the prescribing physician or therapist.
    • Ensuring that proper documentation is received and available.
    • Ensuring the proper administration and record keeping of medications.
    • Completing and/or ensuring the completion of necessary documentation as per Medication Administration Handbook.
    • Ensuring that medications are stored in the proper locations.
    • Monitoring the administration of medicine to identify any reactions and/or side effects.
    • Training employees and clients in the procedures for taking medications when applicable.
    • Adhering on a continuous basis to the Code of Ethics and the Oath of Confidentiality.  
  1. Participate in client care plans and supervise the delivery of programs by:
    • Building and promoting positive relationships with each client, guardians, community, support staff and healthcare professionals.
    • Identifying available resources and services.
    • Monitoring, documenting and reporting maladaptive behavioral issues.
    • Participating in delivery of the Collaborative Service.
    • Monitoring, evaluating and modifying the care plans as required to reach the objectives in consultation with Program Director. 
    • Participating in the completion of documentation and required reports.  
  2. Provide operational leadership by:
    • Clearly communicating information through department meetings, one-on-one meetings, email, and regular interpersonal communication.
    • Managing budgetary and financial responsibilities of each department.
    • Developing and maintaining a company culture that emphasizes quality, continuous improvement, employee retention and development, high performance, and is consistent with organizations mission, vision, and guiding principles.
    • Empowering employees to take responsibility for their jobs and goals. 
    • Delegating responsbility, expect accountability, and provide regular feedback.
    • Fostering a spirit of teamwork and unity among department members that allows for timely conflict resolution and the appreciation of diversity. 
    • Maintaining employee work schedules including assignments, job rotation, training, vacations and paid time off, cover for absenteeism, and overtime scheduling.
    • Acting as a team resource for relevant policies, procedures, legislation and regulations, service protocols, budgets and funding arrangement, ethical codes and guidelines.  This includes being an “on-call” resource (part of the on call rotation) for emergency and off-hour coverage, and individual and staff support.
    • Advocating on behalf of the agency, the direct service/support resource team and the individuals supported.  This may include issue and conflict management/resolution all stakeholders



  • Detailed knowledge of the policies and procedures that apply to the medical wellbeing of agency clients.
  • Demonstrated knowledge of medical terms and procedures, medicines and their administration, and of medical practices.
  • Working knowledge of Collaborative Service Plans.
  • Demonstrated knowledge of client care plans.
  • Knowledge and understanding of the use of psychotropic medication and restrictive procedures.
  • Demonstrated knowledge and understanding of CET standards.
  • Knowledge of the material in the Safe Food Handling, the Canada Food Guide, Universal Precautions, and Standard First Aid and CPR.
  • Working knowledge of crisis prevention and intervention and Abuse Prevention and Response Protocol.
  • General knowledge of the community amenities and social activities and opportunities.
  • Good verbal and written communication skills.
  • Demonstrated financial and record keeping skills.
  • High degree of skill in demonstrating and promoting positive team building and interpersonal relationships.
  • Completion of a post -secondary program in practical nursing and be registered to practice in Alberta.
  • Clean criminal record and vulnerable sector check
  • Valid Class 5 Driver’s License with at least 1 year experience driving in Canada

NOTE:  This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.



Apply Now